How do I upload a COI for my insured client?

  • Click on any request that is in Required status.
    • Required status indicates a policy is required from the insured client.

  • Inside the COI Manager page, click to upload or drag and drop in the box provided to submit your COI.
    • Review the requirements at the top of the page to know what kind of coverage to provide.
    • You can upload multiple documents at once. 
    • You will notice the Submit button in the upper right corner is gray and not clickable. This will change once you provide insurance documents.

  • Once you upload your insurance documents, our platform will automatically read them and pull the policies it found along with their expiration dates at the bottom under COI Request Statuses.
    • If you would like to request a waiver, click Add waiver request. Provide a reason for the waiver in the box that appears and click Request waiver.

  • Click the Submit button in the upper right corner that is now blue and clickable.
    • Hover over the yellow dot for tips on why the Submit may be gray.

  • Once you've submitted your insurance documents, you'll be brought back to the Certificates of Insurance page and you will see the policies from the request are in Pending approval status.
    • Pending approvals means the policies are awaiting review and approval from the general contractor.